This accessibility statement applies to kendaltowncouncil.gov.uk

This website is run by Kendal Town Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

• change colours, contrast levels and fonts using browser or device settings
• zoom in up to 400% without the text spilling off the screen
• navigate most of the website using a keyboard or speech recognition software
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

https://mcmw.abilitynet.org.uk/

How accessible is this website

We know some parts of this website are not fully accessible:

• most older PDF documents are not fully accessible to screen reader software. Alternative formats of documents can be requested.
• you cannot skip to the main content when using a screen reader
• the assets maps are not compatible with screen readers. This information can be requested in an alternative format if required.
• there’s a limit to how far you can magnify the map on our ‘contact us’ page, which is provided by a third party (Google).

Feedback and contact information

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact Kendal Town Council’s office. This can be done by email, in writing or by phone using the contact information below.

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

• email office@kendaltowncouncil.gov.uk
• call 01539 885 430
• write to Kendal Town Council, Kendal Town Hall, Highgate, Kendal, LA9 4DD

We’ll consider your request and get back to you within 14 days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public

Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the

‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

https://www.equalityadvisoryservice.com/

Technical information about this website’s accessibility

Kendal Town Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.

This website is fully compliant with the Web Content Accessibility Guidelines version 2.2 AA standard.

Content that’s not within the scope of the accessibility regulations

Google Maps

We do not control how Google maps display information and this is not covered in the accessibility regulations.

We will provide accessible alternatives to the information displayed in the google maps used on this website as required.

What we’re doing to improve accessibility

This website was launched in March 2026. All new webpages and Council-produced documents will be considered against accessibility standards and any issues with be remedied as soon as possible. Users are invited to contact the council to request content in an alternative format whenever required.

Preparation of this accessibility statement

This statement was prepared on 20.03.26. It was last reviewed on 20.03.26.

This website was last tested in March 2026 against the WCAG 2.2 AA standard.

The test was carried out by Kendal Town Council using available accessibility software, screen readers and according to published guidance. The most viewed pages were tested using automated testing tools.